At Julio Treks, we value your satisfaction and aim to provide you with high-quality products and reliable service. This Returns & Refund Policy explains the conditions under which you may return items and request refunds.
Eligibility for Returns
- Returns are accepted within 7 days of delivery.
- Items must be unused, in original packaging, and in the same condition as received.
- Proof of purchase (order confirmation or receipt) is required for all returns.
- Certain items, such as personal-use products, perishable goods, or customized items, may not be eligible for return.
Non-Returnable Items
The following items cannot be returned:
- Opened or used products
- Items damaged due to misuse or negligence
- Products marked as “Final Sale” at the time of purchase
Refund Process
- Julio Treks only accepts Cash on Delivery (COD).
- Cash refunds are not available.
- Shipping costs are non-refundable, and customers are responsible for return shipping unless the return is due to a defective or incorrect product.
Defective or Incorrect Items
If you receive a defective or incorrect item, please contact us at [email protected] within 48 hours of delivery with your order details and photos of the issue.
How to Return an Item
- Email us at [email protected] with your order number and reason for return.
- Our support team will provide you with return instructions.
Policy Updates
Julio Treks reserves the right to update or modify this Returns & Refund Policy at any time. Updates will be posted on this page with an effective date.
Contact Us
For questions or assistance regarding returns and refunds, please contact us at:
Email: [email protected]